FAQ
How can I contact your support team?
You can reach us via our Contact Us page. We respond to all messages within 24 hours.
Can I track my order?
Yes, we will email you a track & trace code once your order is shipped. You can also check the status on our Track Your Order page.
Can I return my products if I don't like them?
Yes, you can return any order within 14 days. Please refer to our Refund Policy for more details.
Do you offer international shipping?
No, we only offer shipping in the US.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Shop Pay, Apple Pay, Maestro and Paypal. Payments are securely processed through our website.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are delivered within 5-9 business days. For more information, please see our Shipping Policy.
Are your products safe for pets?
Absolutely. We prioritize your pet's safety and ensure all our products meet high-quality standards.
How can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible through our Contact Us page. We will do our best to accommodate your request if the order hasn't been processed yet.
Do you have a physical store?
Currently, we operate exclusively online, allowing us to serve customers worldwide.
For any other questions or concerns, feel free to reach out to us at support@pawprint-boutique.com.